FAQ

SHIPPING QUESTIONS

How long will it take to ship my order?
Most items are shipped within 2-4 business days, not including weekends or holidays.

Where does my order ship from?
All orders ship from our headquarters in Kitchener, Ontario, Canada.

How much does shipping cost?
We are pleased to offer flat rate shipping worldwide. Shipping upgrades are available at checkout.
Canada tracked: $8 CAD
Canada express: $14 CAD
US standard: $8 CAD
US express/courier: $30 CAD
Outside of North America: $11 CAD

* Standard shipping worldwide is always free over $100 CAD *

How long does shipping take?
Actual shipping time can vary based on time of year and shipping carriers used. In general, shipments typically arrive to the following countries within these time frames:
Canada standard/untracked: 3-15 business days
Canada tracked: 3-10 business days
US standard: 1-2 weeks
US express/courier: 1-3 days
Airmail outside of North America: 2-6 weeks

Will I have to pay customs or import fees?
If you are outside of North America, then maybe. Buyers are responsible for any customs and import taxes that may apply. Please note that these additional charges are out of our shop's control. We not responsible for delays due to customs.

 

GENERAL QUESTIONS

What is the material of the jewellery pieces?
Some items are made of solid stainless steel; gold and rose gold pieces are vacuum plated over top of the steel. Stainless steel is hypoallergenic for most people and it will not tarnish or rust.

Other items are made of sterling silver, some of them plated in rhodium. Each listing will outline what that piece is made of.

All items are nickel, lead and cadmium-free.

How should I care for my jewellery pieces?
Over time these pieces can become dull especially with repeated exposure to moisture, harsh chemicals, and lotions/oils. Try to keep your items dry and free from chemicals and lotions as much as possible.

Always store your clean, dry jewellery in an airtight bag like the one provided. You can gently clean dull pieces with warm, soapy water (rinse thoroughly!) and buff with a soft cloth.
Mama metal necklaces can be polished with the included polishing cloth to remove tarnish. Polishing cloths are not recommended for the stainless steel and rhodium plated sterling pieces.

If you have any other questions, please contact us at ourwildlingcollective[at]gmail.com and we'd be happy to chat!